Loganair Flight Delayed or Cancelled? Compensation Guide
Updated June 2026 · EU261/UK261 rules applied to Loganair's network
If a Loganair flight has just cost you an afternoon — or a whole day — there is a fair chance you are owed money. European air passenger rules attach fixed compensation of €250 to €600 to long delays, cancellations and overbooking. Loganair, founded in 1962, is the United Kingdom's largest regional airline, with its headquarters at Glasgow Airport.
The airline is best known for serving Scotland's Highlands and Islands, including short inter-island hops within the Orkney archipelago. Here is the practical version: when Loganair must pay, how the distance bands work on its actual routes, and how to claim without giving away more commission than you need to.
Check your specific Loganair flight in 30 seconds — route, delay, done.
Loganair and EU261: are you covered?
Loganair is a UK carrier. Its departures from UK airports are covered by UK261 (£220–£520), its departures from EU airports by EU261 (€250–€600), and its arrivals into the UK from anywhere in the world by UK261 again.
One post-Brexit gap to know: a Loganair flight from outside Europe *into the EU* (not the UK) is no longer covered by EU261, because UK carriers stopped counting as "Community carriers" in 2021. The same flight into the UK is covered.
What Loganair routes pay
Compensation is fixed by great-circle distance, not by what you paid for the ticket. Here is what that means on real Loganair routes:
| Example route | Distance | Compensation |
|---|---|---|
| Glasgow (GLA) → Stornoway (SYY) | 285 km | €250 / £220 |
| Aberdeen (ABZ) → Shetland (LSI) | 303 km | €250 / £220 |
| Edinburgh (EDI) → Kirkwall (KOI) | 336 km | €250 / £220 |
Two refinements: intra-European flights over 3,500 km cap at €400, and on long-haul routes the airline may halve the €600 to €300 when it gets you there less than 4 hours late.
Claiming from Loganair yourself — step by step
Claiming directly with Loganair costs nothing and takes about twenty minutes of admin:
- Gather your booking reference, boarding passes, and proof of the disruption — screenshots of the airline app, the cancellation email, or a flight-tracker page showing the actual arrival time.
- Submit the claim through Loganair's customer relations contact form on its website, citing UK261 (the retained Regulation (EC) 261/2004) and stating your arrival delay and the compensation amount you are owed.
- Name every passenger on the booking — each paid seat qualifies separately, including children.
- Give the airline a clear deadline (four to six weeks is reasonable) and decline any voucher unless it is worth more to you than cash; you are entitled to a bank transfer.
- If the claim is rejected or ignored, escalate to the national enforcement body or an ADR scheme — or hand it to a no-win-no-fee service at that point, having lost nothing.
The statute of limitations for a claim against Loganair is typically six years in England and Wales (five in Scotland), so even older flights may still be claimable.
Claim service or DIY?
Be clear-eyed about the trade: a no-win-no-fee service keeps roughly 25–35% of whatever it recovers. That is real money — but so is the time and stubbornness it takes when an airline rejects a valid claim, and the service carries the court risk, not you.
Our suggestion: try the free direct route first if your case looks clear-cut. Use a claim service if you have already been rejected, if the cause of the disruption is disputed, or if you simply don't want to deal with it.
Claim services typically keep 25–35% of your payout as commission. Claiming directly with the airline yourself is free.
Loganair compensation FAQ
- How much compensation does Loganair have to pay?
- Fixed amounts by distance: €250 (under 1,500 km), €400 (1,500–3,500 km, and longer intra-European routes), €600 (over 3,500 km), with UK equivalents of £220/£350/£520. On Loganair's typical routes that works out to €250 per passenger, independent of the fare you paid.
- Does EU261 apply to Loganair flights?
- Mostly yes: UK261 covers Loganair departures from the UK and arrivals into the UK; EU261 covers its departures from EU airports. The gap is flights from outside Europe into the EU, which lost coverage after Brexit.
- Is it too late to claim from Loganair?
- The deadline depends on the country whose courts would hear the case — often where the airline is based or where you flew from. For Loganair (United Kingdom) that is typically six years in England and Wales (five in Scotland). Treat these as indicative and check before filing an old claim.
- What if my Loganair flight was disrupted by a strike?
- It depends whose strike. Air-traffic-control or airport staff strikes usually count as extraordinary circumstances and kill the claim. A strike by Loganair's own staff does not — the EU Court of Justice ruled in 2021 (C-28/20) that airlines must pay compensation for their own crews' strikes, though many still reject these claims at first.
- Loganair offered me a voucher — should I take it?
- Only if you genuinely prefer it. You are entitled to compensation in money, and refunds for cancelled flights must be paid in cash within 7 days unless you agree otherwise in writing. A voucher offer does not extinguish your compensation claim either — you can take the refund and still claim the fixed amount.
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Free eligibility check · service fee 25–35% only if you win · claiming directly yourself is free